Important Metrics to Track at the Middle & Bottom of the Funnel
What is a Sales Funnel? A sales funnel is a customer’s journey and process of purchasing a product or service. Depending on which variation of the sales funnel is used, four stages are typically present: Awareness, Consideration, Conversion and Retention. These 4 stages are also referred to as the top, middle and bottom of the funnel. Key performance indicators or (KPI’s) are metrics that should be used at every stage of the sales funnel to measure the success of a sales and marketing strategy. MOTF & BOTF Explained Every step of the sales funnel is strategically designed to move the customer to the next stage. The top of the funnel (TOTF) or awareness stage is where the buyer’s interest in the product/service is captured. The middle of the funnel (MOTF) is an essential step in getting a customer to engage with a brand/company via sales enquiry or lead. Key metrics that need to be tracked in the MOTF include: - Banner click %, retargeting lists, new leads gen...